Article reference KA-01940
Issue: Hub not found/ connecting.
What this means: During the add process and after the Id/Pin has been recognised the user is asked to enable the Bluetooth process. There are various issues that could occur here, please use the following as a guide to resolve them
Action:
- Ensure you have pressed the Bluetooth button on the hub and the light is solid blue
- Ensure Bluetooth is switched on, on your phone / tablet
- Ensure location services is switched on (we need this to do a Bluetooth scan for nearby hubs)