Skip to main content
Skip to main content
Find answers for your product

Why can’t I access the boost and setback options on my slimline storage heater?

Article reference KA-02710

Landlord lock

If the landlord lock is active it will block access to certain options such as:

 


To disable Landlord lock, the Landlord or product owner should carry out the following:

 

  • Press and hold Menu + Back + Enter
  • When the Service Menu appears select Landlord Lock
  • Enter the 4 digit pin number that was used to enable the lock
  • On the next screen select Disable

You should then be able to access the standard menu level options and modes

 

Applicable models

XLE – XLE050, XLE070, XLE100, XLE125, XLE150

TSRE – TSRE050, TSRE070, TSRE100, TSRE125, TSRE150

Was this article helpful?

Need more help? Contact our support team