Skip to main content
Skip to main content
Find answers for your product

I have a Flame product that I need help with. How do I report this?

Article reference KA-01017

For help or enquiry with a  Electric Fires, Gas Fires and Solid Fuel please submit the form below for assistance-


Contact Us | DimplexFires 


 All flame enquiries are now handled by Flame Support team and their e-mail contact  [email protected] 

Please forward your email to the advised address as we are unable to handle your enquiry in the H&V division.


Should you wish to call the Flame Support Team directly, you can reach them on 0344 879 1227 please note the flame contact lines are open 8am-4pm Mon-Friday.


Was this article helpful?

Need more help? Contact our support team