Article reference KA-01973
Applicable to models: Dimplex Hub, Dimplex Control App
Open the Dimplex Control app, log in, select "Hubs" along the bottom of the screen then tap on "..." icon to open the Hub Settings screen. Select "Change Hub connection" and follow the steps in the app.
Note; it is not possible to simply go from WiFi to Ethernet LAN cable connection or vice-versa by simply plugging/disconnecting an Ethernet LAN cable into the Dimplex Hub and home internet router. The Dimplex Hub must be told via the app to change the connection method as described above.