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How many appliances can be connected to the Dimplex Hub on RF?
Applicable to models: Dimplex Hub, Dimplex Control App Up to 20 appliances / heaters can be connected to a single Dimplex Hub. If needed, multiple hubs can be used but they appear as different hubs on the app, and a single zone cannot...
What do I need before connecting my product to Capa Connect?
To use the Capa Connect App, make sure you have the following: • A compatible product (check the compatibility page for a list of supported models), • A Wi-Fi connection (2.4GHz), an Android or Apple smartphone, the Capa Connect app,...
What sort of communication range does Dimplex Hub have to each heater?
Applicable to models: Dimplex Hub, Dimplex Control App The Dimplex Hub uses 868MHz radio frequency communications between the Hub and each heating appliance. The range is typically around 20 metres line-of-sight, but this can vary...
My Dimplex Control App keeps crashing. What should I do?
Applicable to models: Dimplex Hub, Dimplex Control App Try restarting your device in the first instance. If the app continues to crash after restarting your device, delete and reinstall the Dimplex Control App from the phone's app...
What WiFi standard does the Dimplex Hub support?
Applicable to models: Dimplex Hub, Dimplex Control App Dimplex Hub supports WiFi b/g/n or WiFi 1/3/4 with WEP, WPA or WPA2 security. Only 2.4GHz WiFi between Channels 1 and 11 are supported (not Channel 12 or 13, or 5GHz). It is not...
What do the Bluetooth LED colours mean on the Dimplex Hub?
Applicable to models: Dimplex Hub, Dimplex Control App • LED not lit (off) means that the Bluetooth function is off. This is how the LED should be outside of the installation / configuration process of the Hub. • LED lit up Blue means...
Why is Power Light purple on my Dimplex control Hub?
Applicable to models: Dimplex Hub, Dimplex Control App The power light will turn purple when the Hub is in Standby Mode. Standby Mode is activated and deactivated by pressing the Standby (crescent moon) button. This mode can also be...
Can I copy a schedule across to another day?
Applicable to models: Dimplex Hub, Dimplex Control App Yes, you can copy schedule within the User timer edit screen in the Dimplex Control app. Enter the time and temperature you would like to copy, select ‘copy schedule to’ at the...
Why can't I access the Dimplex Control app after it automatically logged me out?
There has been a recent update where mobile phone number login has been removed. You will need to re-login with the email address entered when the account was created. Applicable Models: Dimplex Hub
Why are some of the KWh figures on the energy usage screen red and some green in the Dimplex Control App?
The KWh figures on the energy usage screen with either be red or green dependent on whether more or less energy has been used compared to the previous day. Red = More energy has been used Green = Less energy has been used Applicable...
How do I transfer my hub information to a new Dimplex Hub?
The video attached will take you step by step through the process of transferring data from your old Dimplex Hub to your new Hub. To transfer your data from your old to new Hub, you will need to do the following. Log into the Dimplex...
What specification of Ethernet cable can be used with the Dimplex hub?
The Hub comes supplied with a 1.5m CAT.5e however CAT.5e or CAT.6 specification of Ethernet cable can be used in conjunction with the Hub. Applicable models: Dimplex Hub, Dimplex Control App, GW100