Dimplex Hub / Dimplex Control App

Applicable to models: Dimplex Hub, Dimplex Control App The Dimplex Hub power LED will change colour, depending on what the hub is doing. A Green power LED = powered on and no power issues. An Amber power LED = powered on and the backup...

Applicable to models: Dimplex Hub, Dimplex Control App This green RS485 port is reserved for potential new functionality in the future, but is currently non-functional.

Issue: Hub not found/ connecting. What this means: During the add process and after the Id/Pin has been recognised the user is asked to enable the Bluetooth process. There are various issues that could occur here, please use the...

Applicable to models: Dimplex Hub, Dimplex Control App When you change internet provider, the Hub must be told to connect to the new internet. To do this, you will need to change your Hub's connection via the Dimplex Control app. Open...

Applicable to models: Dimplex Hub, Dimplex Control App Yes, the Dimplex Hub can be wall mounted as there are slots on the back of the hub to allow for this. There is a template included in the box which shows the spacing for the screws...

Applicable to models: Dimplex Hub, Dimplex Control App Other users can be added to your hub using the "users" icon, located on the navigation bar at the bottom of the app and selecting the add user button at the top right of the user...

Applicable to: Dimplex Hub, Dimplex App You can use your product as you normally would, but if it is placed in a zone with the app, the rest of the zone will not change to match the changes made on the product. Only changes made to the...

Applicable to models: Dimplex Hub, Dimplex Control App There are two recessed hidden buttons on the rear of the Dimplex Hub. One of the buttons has this symbol next to it: This is the Factory Reset button. When this button is pressed...

Applicable to models: Dimplex Hub, Dimplex Control App Account creation on Dimplex Control App is free.

Applicable to models: Dimplex Hub, Dimplex Control App The Ethernet LAN LED will change colour depending on the Ethernet state. No Ethernet LED lit = Ethernet cable is not connected or configured. If Ethernet LAN has been configured...

Applicable to models: Dimplex Hub, Dimplex Control App The Dimplex Hub only supports IPv4, not IPv6.

Upon signing up to the App, your phone number may of been used and this could be the cause of the issue you are experiencing. If you follow the following steps, you should be able to log back in to your account: - Open the app - Tap on...