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Red light on Dimplex Hub after changing internet provider/router. How do I resolve?
Applicable to models: Dimplex Hub, GW100 Issue: Red light on Hub after changing internet router/provider What this means: Hub is not seeing an internet connection Action: Use the Dimplex Control app to set the correct connection type...
What products are supported by Dimplex Control App?
Applicable to models: Dimplex Hub, Dimplex Control App See https://www.dimplex.co.uk/dimplexcontrol/compatibility for a full round up of heating appliances compatible with Dimplex Control App. Whilst a product may be listed on the site,...
How do I add / remove a user, or transfer ownership on the Capa Connect App?
Below is a step-by-step guide for managing user access and transferring ownership. Alternatively, there is also a video demonstration of the same topics, which can be found here Watch on Vimeo To add a user: 1. Open the app and select...
What is the specification of the battery inside the Dimplex Hub?
Applicable to models: Dimplex Hub, Dimplex Control App Specification = 3.7 V | 1,200 mAh nominal | 4.5 Wh | VKB: 56456 701 099
How do I delete my account on the Dimplex Control App?
Applicable to models: Dimplex Hub, Dimplex Control App Open the Dimplex Control App, log in and navigate to the settings menu along the bottom of the screen. Select "delete account" and follow the instructions on screen.
How much power / energy does the Dimplex Hub use?
Applicable to models: Dimplex Hub, Dimplex Control App The Dimplex Hub uses around 3 watts of power. Over the course of a year, this equates to around 26kWh of energy, or around £8.58 per year, if electricity is priced at 33p/kWh (Feb...
My product's Radio Frequency model (RFM) isnt connecting to the hub, why?
Applicable to models: Dimplex Hub, Dimplex Control App Check the RFM is installed correctly by going to the settings menu for your product. Check your product’s manual for instruction of how to do this. If RFM is enabled in the settings...
Can I use a proxy server with the Dimplex Hub?
Applicable to models: Dimplex Hub, Dimplex Control App No. Whilst the Dimplex Hub does not have the option to select a Proxy server, it is possible to manually specify the Hub IP address, netmask, gateway IP and DNS server addresses if...
How do I change the Dimplex Hub connection type between WiFi and Ethernet LAN?
Applicable to models: Dimplex Hub, Dimplex Control App Open the Dimplex Control app, log in, select "Hubs" along the bottom of the screen then tap on "..." icon to open the Hub Settings screen. Select "Change Hub connection" and follow...
What is the minimum requirements for running Dimplex Control app?
The Dimplex Control app now required a minimum Android OS version of Android 9.0 or above (codenamed Android Pie), or for Apple devices, the device needs to run at least iOS 15.0 or above. This is to ensure improved app stability and...
How do I add a Hub when using the Dimplex Control app?
Applicable to models: Dimplex Hub, Dimplex Control App First, login to the Dimplex Control App. If you have not logged into the app before, you will need to create an account. To do so, either tap on the "Sign up with Email or Phone"...
Can the Dimplex Hub be powered using PoE ( Power over Ethernet )?
Applicable to models: Dimplex Hub, Dimplex Control App No, the Dimplex Hub is not compatible with PoE Power over Ethernet. The Dimplex Hub can only be powered via the supplied mains power adaptor.