Article reference KA-01541
Heater detected potential element failure
Arrange for Service Engineer visit - take charge controller 100000038 & elements according to size of heater.
Engineer will need to test element resistances as per this article.
If possible you should check the following items and if they are not correct you should contact your installer prior to raising a ticket for a service call.
- Have the trips in your consumer unit switched off? (switch back on if they have)
- Check that the switches controlling the supplies to your product are on
- There should be a switch (unfused) for the off peak supply
- The supplies must should not be on a 3 pin plug
- Are the supply cables different sizes, off peak supply should be on a 2.5mm2 cable
- Have you set up the user interface (control on the top of the product correctly?
- Have you registered your product
Applicable to: QM050RF QM070RF QM100RF QM125RF QM150RF