Article reference KA-01533
This means the heater cannot sense the core temperature correctly.
Is this a new installation installer should carry out the below steps-
Ask the installer to switch off the heater at the supply (or both supplies) and make sure the supplies are dead. (If the installer isn't present a engineer will need to attend)
Ask them to remove the right hand & front cover so they can clearly see the Charge Controller PCB.
Ask them to check the CORE sensor cable is plugged into the PCB in the socket marked CORE1. See picture
If the sensor plug was loose or not plugged in, hopefully pushing it back in will resolve the issue. Once covers are on and heater is powered up, the heater should work OK.
If FAULT 21 persists, raise an engineer visit.
Part X-02/80010/0SP is the Core temperature sensor
Part 100000038 is the Charge Controller board.
Applicable to models:
QM050RF QM070RF QM100RF QM125RF QM150RF
HSDHHR050 HSDHHR070 HSDHHR100 HSDHHR125 HSDHHR150