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Please note: Issues with Dimplex Fire & Fireplace products should be raised using Dimplex Fires | Contact Us. Or, for support for portable products such as portable heating, cooling and air treatment (Dehumidifier), please use Shop Dimplex | Contact Us.

 

Product information

Details of the product and the support you need.

Product 1

You can add up to 4 products at the same address. The selected issue applies to all products in this request.

Providing your product serial number is optional, but it can help us identify your product more quickly and may speed up the resolution of your enquiry. If you're unsure where to find it, please see our guide here: How do I identify my Dimplex product? Where do I locate the data label?

If the product has a series letter please add it, if not please put N/A
Do you need help with another product at this address?
You can include up to 4 products. Choose Yes to add product 2.
Product 2

Providing your product serial number is optional, but it can help us identify your product more quickly and may speed up the resolution of your enquiry. If you're unsure where to find it, please see our guide here: How do I identify my Dimplex product? Where do I locate the data label?

If the product has a series letter please add it, if not please put N/A
Add any details specific to this product. The selected issue applies to all products in this request.
For another product at the same address. The selected issue and servicing agreement apply to all products in this request.
Do you need help with another product at this address?
You can include up to 4 products. Choose Yes to add product 3.
Product 3

Providing your product serial number is optional, but it can help us identify your product more quickly and may speed up the resolution of your enquiry. If you're unsure where to find it, please see our guide here: How do I identify my Dimplex product? Where do I locate the data label?

If the product has a series letter please add it, if not please put N/A
Add any details specific to this product. The selected issue applies to all products in this request.
For another product at the same address. The selected issue and servicing agreement apply to all products in this request.
Do you need help with another product at this address?
You can include up to 4 products. Choose Yes to add product 4.
Product 4

Providing your product serial number is optional, but it can help us identify your product more quickly and may speed up the resolution of your enquiry. If you're unsure where to find it, please see our guide here: How do I identify my Dimplex product? Where do I locate the data label?

If the product has a series letter please add it, if not please put N/A
Add any details specific to this product. The selected issue applies to all products in this request.
For another product at the same address. The selected issue and servicing agreement apply to all products in this request.

You have reached the limit of 4 products for this request.

Company contacting us

Your company details and the person submitting this request.

Company Address

Enter a UK postcode, for example SO15 5RL. Lowercase and no space are also accepted.

Customer and product location

The product owner's contact details and the address where the product is installed. The product owner will be the main contact for this request.

Where the product is installed
Installed address
Installed address
Enter a UK postcode, for example SO15 5RL. Lowercase and no space are also accepted.
Please advise what restrictions are in place
Please attach any files that can assist us with your ticket, such as proof of purchase or images of suspected product fault
Unlimited number of files can be uploaded to this field.
256 MB limit.
Allowed types: gif jpg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit svg tar zip jpeg mpg mpeg.

 

If the product / appliance is covered under the terms of our guarantee, the provision of product servicing will be free of charge.
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