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Why can't I access the Dimplex Control app after it automatically logged me out?
There has been a recent update where mobile phone number login has been removed. You will need to re-login with the email address entered when the account was created. Applicable Models: Dimplex Hub
Why are some of the KWh figures on the energy usage screen red and some green in the Dimplex Control App?
The KWh figures on the energy usage screen with either be red or green dependent on whether more or less energy has been used compared to the previous day. Red = More energy has been used Green = Less energy has been used Applicable...
How do I transfer my hub information to a new Dimplex Hub?
The video attached will take you step by step through the process of transferring data from your old Dimplex Hub to your new Hub. To transfer your data from your old to new Hub, you will need to do the following. Log into the Dimplex...
What specification of Ethernet cable can be used with the Dimplex hub?
The Hub comes supplied with a 1.5m CAT.5e however CAT.5e or CAT.6 specification of Ethernet cable can be used in conjunction with the Hub. Applicable models: Dimplex Hub, Dimplex Control App, GW100
What do the red and green arrows mean on the energy usage screen in the Dimplex Control App?
The red or green arrows on the energy usage screen indicates whether more or less energy has been used compared to the previous day. Red = More energy has been used Green = Less energy has been used Applicable models Dimplex Control App
How do I Create a Schedule on the Dimplex Control App?
Before You Start: Ensure you have the Dimplex Control app installed, an account set up, and your product added to your account. Setting Your Schedule: Open the App: Launch the Dimplex Control app. Access Your Appliances: Tap on...
Hub connects to Bluetooth but doesn't connect to WiFi. How do I resolve?
Issue: Unable to connect Hub to Wifi. Applies to: Dimplex Hub, Dimplex Control Action: Ensure you are in range of the WiFi network If your hub is located close to your internet router, please try LAN as an alternative to WiFi. See...
Is the Dimplex Control app secure?
Applicable to models: Dimplex Hub, Dimplex Control App Yes, the Dimplex Control is built on the Microsoft Azure Cloud platform. This provides a highly secure, scalable and intelligent platform for our connected solutions.
What do the different coloured lines mean on the energy usage graph, in the Dimplex Control App?
The different coloured lines on the energy usage graph relate to the different zones and will match the symbols accordingly. This allows you to see specific energy usage for each zone. Applicable models Dimplex Control App
What do the different coloured lines mean on the energy usage graph, in the Dimplex Control App?
The different coloured lines on the energy usage graph relate to the different zones and will match the symbols accordingly. This allows you to see specific energy usage for each zone. Applicable models Dimplex Control App