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Why hasn't my energy usage appeared when I tap on the icon for it within Dimplex Control App?
Applicable to models: Dimplex Hub, Dimplex Control App, Edel, EDL200UK-630RF, EDL270UK-630RF, EDL170-520RF Tapping on the graph icon along the top of the screen will reveal estimated energy consumption data. It may take a few seconds to...
What does the battery do inside the Dimplex Hub?
Applicable to models: Dimplex Hub, Dimplex Control App The rechargeable battery maintains the hub operation during small power outages and stability with poor mains power sources. When power is restored, the Dimplex Hub will be able to...
What does the Dimplex Control cloud run on and how is my data kept safe?
Applicable to models: Dimplex Hub, Dimplex Control App The Dimplex Control cloud is built on the Microsoft Azure cloud server platform. Only basic account information is held on the Dimplex Control App or Dimplex Hub device. All other...
If I add a user to my Dimplex Hub via the Dimplex Control app, how are they notified?
Applicable to models: Dimplex Hub, Dimplex Control App The user that you add to your Hub will be sent a push notification if they have an account with the Dimplex Control app installed. To accept the invitation, they can tap on the...
Red light on Dimplex Hub after changing internet provider/router. How do I resolve?
Applicable to models: Dimplex Hub, GW100 Issue: Red light on Hub after changing internet router/provider What this means: Hub is not seeing an internet connection Action: Use the Dimplex Control app to set the correct connection type...
What products are supported by Dimplex Control App?
Applicable to models: Dimplex Hub, Dimplex Control App See https://www.dimplex.co.uk/dimplexcontrol/compatibility for a full round up of heating appliances compatible with Dimplex Control App. Whilst a product may be listed on the site,...
How do I add / remove a user, or transfer ownership on the Capa Connect App?
Below is a step-by-step guide for managing user access and transferring ownership. Alternatively, there is also a video demonstration of the same topics, which can be found here Watch on Vimeo To add a user: 1. Open the app and select...
What is the specification of the battery inside the Dimplex Hub?
Applicable to models: Dimplex Hub, Dimplex Control App Specification = 3.7 V | 1,200 mAh nominal | 4.5 Wh | VKB: 56456 701 099
How do I delete my account on the Dimplex Control App?
Applicable to models: Dimplex Hub, Dimplex Control App Open the Dimplex Control App, log in and navigate to the settings menu along the bottom of the screen. Select "delete account" and follow the instructions on screen.
How much power / energy does the Dimplex Hub use?
Applicable to models: Dimplex Hub, Dimplex Control App The Dimplex Hub uses around 3 watts of power. Over the course of a year, this equates to around 26kWh of energy, or around £8.58 per year, if electricity is priced at 33p/kWh (Feb...
My product's Radio Frequency model (RFM) isnt connecting to the hub, why?
Applicable to models: Dimplex Hub, Dimplex Control App Check the RFM is installed correctly by going to the settings menu for your product. Check your product’s manual for instruction of how to do this. If RFM is enabled in the settings...
Can I use a proxy server with the Dimplex Hub?
Applicable to models: Dimplex Hub, Dimplex Control App No. Whilst the Dimplex Hub does not have the option to select a Proxy server, it is possible to manually specify the Hub IP address, netmask, gateway IP and DNS server addresses if...